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Shipping & Returns

 

SHIPPING AND RETURN INFORMATION

Fox Valley Birkenstock is pleased and proud to offer the finest quality brand name comfort footwear.

Fox Valley Birkenstock will attemp to ship all orders immediately upon receipt. If the item you order is out of stock and will be delayed, you will be notified via Email of the xpected delivery date, unless you inform us otherwise.

Fox Valley Birkenstock welcomes the following payment methods:

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SHIPPING CHARGES

FREE STANDARD SHIPPING on all regular priced orders within the Continental United States

UPS 2nd Day Air (Continental U.S.): $50.00 per pair

UPS Next Day Air (Continental U.S.): $75.00 per pair

Hawaii and Alaska: $6.00 per pair

P.O. Addresses: We will ship via USPS at no additional charge

Clearance items will incur a $6.00 shipping charge

CANADA SHIPMENTS

Shipments are made via U.S. Airmail: $12.00 per pair for the first two pairs. Customer is responsible for customs duties

OUTSIDE THE U.S.

Shipments will be made via the U.S. Airmail: $35.00 per pair.

SHIPPING AND DELIVERY:

Please allow 24 to 48 hours for processing of all orders (Orders are usually processed within 24 hours). All shipping is based on Monday through Friday and does not include weekends or holidays. Please allow 5 to 10 days for standard shipping.

BACKORDERS:

Our inventory is extremely large, however, if  your order is out of stock, we will notify you to let you know the expected delivery date.

RETURN POLICY

Fox Valley Birkenstock offers easy returns for our customer. We guarantee your 100% satisfaction. If you are not happy with your purchase for any reason, we will be happy to accept a return or exchange. Choose whichever method of return is most convenient for  you.

We accept returns for full refunds or exchanges on UNWORN shoes within 30 days of the date the order was shipped. Returns received after 30-60 days will be issued an in-store credit. When returning shoes, please ship shoes in a shipping carton to prevent damage. All returns will incur a five dollar re-stocking fee. Merchandise with manufacturers defects will be replaced or refunded at our discretion.

EXCHANGES

You may exchange your unworn shoes within 30 days by sending them to Fox Valley Birkenstock. Please use the exchange/return form that you received with your purchase. If you do not have an exchange/return form, please go to the bottom of the page and download the form. Please note, first exchange is free, 2nd exchange will incur a $8.00 shipping charge.

WORN SHOES

Shoes that are returned that are obviously worn and unsellable will be shipped back to you with shipping fees charged to your credit card. If you have any questions, please contact us at sales@foxvalleybirkenstock.com

REFUSED SHIPMENTS

Please note that if you refuse to receive a shipment and the item is returned to us, there will be a $5.00 restocking fee assessed.

CLEARANCE SHOES

Clearance shoes can be return for an in-store credit only.

RETURN ADDRESS

FOX VALLEY BIRKENSTOCK, 4760 INTEGRITY WAY, APPLETON, WI 54913

RETURNS FORM

                        

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