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Conditions of Use

Terms and Conditions

 SHIPPING AND DELIVERY:

Please allow 24 to 48 hours for all order processing. Orders are usually processed within 24 hours. All shipping is based on Monday through Friday and does not include weekends or holidays. Please allow 5 to 10 days for standard shipping.

 We accept returns for full refunds or exchanges on UNWORN shoes within 30 days of the date the order was shipped. Returns received after 30-60 days will be issued an in-store credit. When returning shoes, please be sure they are in their original undamaged box. Please put shoe box in a shipping box. All returns will incur a five dollar re-stocking fee. Merchandise with manufacturers defects will be replaced or refunded at our discretion

EXCHANGES

 

You may exchange your unworn shoes within 30 days by sending them to Foxvalleybirkenstock.com. Please use the exchange/return form that you received with your purchase. If you do not have a exchange/return form, Please go to the bottom of the returns page and download the form.  Please note, first exchange is free, 2nd exchange will incur an $8.00 shipping charge.

WORN SHOES

Shoes that are returned that are obviously worn and unsellable will be shipped back to you with shipping fees charged to your credit card. If you have any questions, please contact us at sales@foxvalleybirkenstock.com 

REFUSED SHIPMENTS

Please note that if you refuse to receive a shipment and the item is returned to us, there will be a $5.00 restocking fee assessed.

CLEARANCE  SHOES

Clearance shoes have a $6.00 shipping and handling fee.

Clearance shoes can be return for an in-store credit only.

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